Hotel Front Desk Training Checklist

Assess how your staff handles issues or complaints.

Hotel front desk training checklist.

For a hotel front desk team organization is critical to ensure staff and guest satisfaction. Front desk resource manual a detailed review of the tasks that are to be fulfilled by a front desk employee. It will not only have an immediate and visible impact on your team morale and guest satisfaction scores but it will also assist in keeping the entire property running smoothly. A polite greeting according to the time of day offer of assistance etc.

Daily tasks list checklist bell desk all shifts hits. Security staffing audit checklist crime prevention security equipments handling emergency situations etc. Front desk services audit checklist for guest arrival experience. Evaluate the guest rooms and check if the mattresses are still firm and if the bedspreads are free from rips and stains.

39 types of sandwiches classification of sandwich 10 types of trolley used in food and beverage service. Formats hotel sop s staff training tips job descriptions and more. Today s news automatically receive your food products and update your costs in seconds with clear sky software s interface to cheney brothers. Front desk services audit check list for check in process.

Hotel front desk training checklist circa 2015 by doug kennedy. Everything you need to train and continue professional development for the front desk staff from etiquette and organization tips to a checklist and worksheet templates. Latest hotel staff training. Staff did not eat drink smoke or chew gum.

Take a moment to review these steps to improve front office organization. Front desk sop hotel staff training hotel staff job description front office training. Difference between hotel and motel front desk high balance credit limit report. Training hotel front office staff do s and don t for front desk agent or front desk staff.

Home hotel front desk training checklist circa 2015 by doug kennedy. Contents introduction 3 front desk duties 4. Check if all hotel areas and facilities are clean organized and in good working condition. Staff well groomed uniformed name tagwas present.

Schedule this course program class for delivery onsite. Training tips for all hotel departments. Guest was acknowledged with eye contact and smile within 10 feet. Staff maintained focus on guest was not distracted.

Hotel software or pms demo checklist front office functions hotel software or pms demo checklist reservation functions list of hotel front office stationery items. All guests are acknowledged with eye contact and smile within 10 feet even if the guest waiting in line. See you around and. Take or attach photos of the process.

3619 daily tasks list checklist concierge afternoon shift hits.